At Kasperski-Ad, we strive to ensure your satisfaction with our digital workshops and services. However, we understand that sometimes things may not go as expected. Please read our refund and returns policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• Non-delivery of the service: If you do not receive access to the digital product or service you purchased, you are entitled to a full refund.
• Major defects or issues: If the digital content provided has significant issues that prevent you from using it as intended, and the issue cannot be resolved within a reasonable timeframe, you may request a refund.
• Accidental purchase: If you made an accidental purchase of the wrong product or service, please contact us within 24 hours for a full refund.

2. Non-Refundable Items

Refunds will not be issued for:

• Downloaded or accessed content: Once the digital product (e.g., workshop, tutorial) has been accessed or downloaded, it is no longer eligible for a refund.
• Change of mind: If you change your mind about the purchase after accessing the content, we do not provide refunds.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team with your order details and the reason for the refund request.
2. Our team will review your request and respond within 2-5 business days.
3. If approved, refunds will be processed to the original payment method within 7-10 business days.

4. Returns for Physical Products

If your purchase includes any physical items (e.g., promotional materials or accessories), returns will be accepted under the following conditions:

• The product must be unused and in its original packaging.
• Return requests must be made within 14 days of receiving the product.

Please note that customers are responsible for return shipping costs unless the item is faulty or damaged upon delivery.

5. Exchanges

We do not offer exchanges for digital products. However, if there is an issue with a physical product, and it is defective or damaged, you may exchange it for a replacement. Contact us within 14 days of receiving the item to arrange an exchange.

6. Contact Us

If you have any questions about our refund and returns policy, or if you need assistance with your purchase, please don’t hesitate to contact our customer support team.